Frequently Asked Questions

Subscriptions

How do I cancel my subscription?

You can cancel your subscription anytime by logging into your account at https://theketobox.cratejoy.com/customer/account. On the left side, there should be an area in which you can cancel your subscription. If you cancelled your subscription on or after the 15th at 12:00AM UTC, you are scheduled to get a shipment on the 5th of next month. If you do not want to receive the next shipment, you have a grace period of three (3) calendar days to request a refund. If you are within your grace period, please email us and we will issue a refund. Cancelling your subscription does not automatically give you a refund. You must email us.

I cancelled my subscription but still received a box, why?

To receive a box after cancelling a subscription, one must have cancelled the subscription after they paid for the month. The subscription renews on the 15th at 12:00AM UTC of each month and boxes are shipped on the 5th of the following month.

If you subscribed and cancelled before your first renewal, you will still receive a box because the first month will have been paid for. You will not receive any box after the first month. If you have ordered accidentally or do not want a box at all, please email us so we can refund you the payment.

Renewals and Refunds

Renewals

The subscription renews on the 15th at 12:00AM UTC every month. The last day to cancel your subscription without being charged for the next month is the 14th day of every month. 

Refunds

If there are extraneous circumstances and you forget to cancel on time, you have a grace period of three (3) calendar days to request a refund. If you are within your grace period, please email us and we will issue a refund. Refunds are applicable for month-to-month plans but not for any prepay plans. 


Shipping

Do you ship to Canada?

Yes, we do ship to Canada -- we charge a flat rate of $15.99 for shipping

Do you ship to other countries besides USA and Canada?

Unfortunately, the cost of international shipping is too high. We are actively working on figuring out ways to make The Keto Box accessible to international customers.

How long does it take to get my box?

We ship out on the 5th of every month. Shipping usually takes 1-5 business days.

About The Keto Box

What is The Keto Box?

We are a subscription service that sends out 8-11 low carb snacks to your doorstep monthly. We provide snacks and goodies that help those on the ketogenic diet. We curate hard to find and new snacks for our customers to enjoy!

Could I personalize my box due to dietary restrictions?

Unfortunately at this moment, we are unable to personalize boxes for dietary restrictions. It is something we are working on achieving. 

Can we feature our product in The Keto Box?

We are actively working every month to discover new snacks for our customers! If you believe your product is keto friendly, please email us at theketobox@gmail.com

I am an influencer, how can I work with The Keto Box?

We love working with influencers! Email us at theketobox@gmail.com to discuss options or sign up for our affiliate program

Where is The Keto Box?

The Keto Box proudly supports USA owned business and is headquartered in Los Angeles. Our headquarters are located at 201 N Brand blvd Suite 200, Glendale CA 91203.