Frequently Asked Questions

Subscriptions

Answer

You can cancel your subscription anytime by logging into your account at https://theketobox.cratejoy.com/customer/account. On the left side, there should be an area in which you can cancel your subscription. If you cancelled your subscription on or after the 15th day of the month, you are scheduled to get a shipment on the 5th of next month. If you do not want to receive the next shipment, you have a grace period of three (3) calendar days to request a refund. If you are within your grace period, please email us and we will issue a refund.

Answer

To receive a box after cancelling a subscription, one must have cancelled the subscription after they paid for the month. The subscription renews on the 15th of each month and boxes are shipped on the 5th of the following month.

Answer

The subscription renews on the 15th day of every month. The last day to cancel your subscription without being charged for the next month is the 14th day of every month. If there are extraneous circumstances and you forget to cancel on time, you have a grace period of three (3) calendar days to request a refund. If you are within your grace period, please email us and we will issue a refund.

Shipping

Answer

Yes, we do ship to Canada -- although the shipping cost is $50. We are actively working to get our shipping price down for international orders.

Answer

Unfortunately, the cost of international shipping is too high. We are actively working on figuring out ways to make The Keto Box accessible to international customers.

Answer

We ship out on the 5th of every month. Shipping usually takes 1-3 days.

About The Keto Box

Answer

We are a subscription service that sends out 7-10 low carb snacks to your doorstep monthly. We provide snacks and goodies that help those on the ketogenic diet. We curate hard to find and new snacks for our customers to enjoy!

Answer

We are actively working every month to discover new snacks for our customers! If you believe your product is keto friendly, please email us at theketobox@gmail.com

Answer

We love working with influencers! Email us at theketobox@gmail.com to discuss options or sign up for our affiliate program